Position Summary

Process the registration of patients admitted to or treated in either an inpatient bed, emergency room, day surgery, endoscopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and correct.

Required

• Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
• Must have demonstrated typing and other basic clerical skills including computer/word processing, e-mail and faxing experience.
• Medical Terminology course completed through a recognized college.
• For internal candidates, disciplinary and attendance records will be considered.

Duties

• Registers patients visiting Emergency and Out-patients, including Same Day Surgery, Diagnostic Imaging, Lab and clinics.
• Process repatriated patients to and from Quinte Health.
• Arrange for non-urgent patient transfers.
• Processes and completes required forms for all admissions, transfers, births and deaths.
• Arranges for bookings of various clinics.
• Arranges consult appointments as required.
• Takes payments, issues receipts and reconciles cash.
• Directs patients and visitors to nursing units and other departments.
• Scans hardcopy patient documents into Hospital Information System.
• Manages mail out and distribution of hardcopy documents.
• Answers phone and manages calls regarding Patient Registration concerns, forwards calls as required.
• Acquires Preferred Accommodation signatures from Inpatients and their families and records in Hospital Information System.
• Provides remote registration support for Q7 and other sites as necessary.
• Participates in improvement initiatives.
• Assists in the orientation of new staff when required.
• Performs other duties as assigned.
• Maintains patient privacy and confidentiality at all times.

North Hastings Hospital (NHH) is located in the small, picturesque town of Bancroft. It sits on the edge of Algonquin Park, one of the largest provincial parks in Ontario, featuring numerous lakes, rivers and a range of wildlife. Situated in a beautiful part of Ontario's 'cottage country', Bancroft boasts a relaxing lifestyle, a close-knit community, and provides opportunity to explore nature, snowmobile on incredible trails, and participate in fishing and water sports on various lakes. North Hastings Hospital is the smallest and most rural of Quinte Health's four hospitals and works closely with the Bancroft Family Health Team. It is a six-bed primary care hospital that operates a busy, 24/7 emergency department (including emergency obstetrics). The inpatient beds are available for medical and palliative care services. North Hastings Hospital also provides diagnostic services, physiotherapy, outreach clinics and telemedicine services. NHH works closely with the other three Quinte Health hospitals, as well as regional health centres, to serve the community together. The North Hastings Hospital team is truly like one big family. They not only work together, but often spend time together within the community. They are incredibly dedicated and resourceful, ensuring that the people who seek care at NHH have positive outcomes and experiences.

Physical Demands Analysis

Strength
• Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling
Mobility
• Required Often – prolonged sitting
• Required Occasionally – standing and walking on hard surfaces, bending/stooping
Dexterity
• Required Often – prolonged fine finger movements
• Required Frequently – gripping/grasping, eye/hand coordination
• Required Briefly – reaching with both hands

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@qhc.on.ca for assistance.